Frequently Asked Questions

Everything you need to know about shopping with Elys Wimbledon

What are your standard delivery times?

We offer standard shipping which typically takes 3-5 working days, and express delivery options which arrive within 1-2 working days for orders placed before 2pm.

How can I return an item for a refund?

You can return any unused item in its original packaging within 30 days of purchase. Simply use our online portal to generate a prepaid return label or visit our customer service desk in-store.

Which payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Do you offer international shipping?

Currently, we ship to all addresses within the United Kingdom. We are working on expanding our delivery services to international destinations in the near future.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

Are your products covered by a warranty?

Yes, all our products come with a standard 12-month manufacturer's warranty against defects. Some specific premium brands may offer extended coverage as detailed on the product page.